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LIFT – Terms and Conditions

The Terms and Conditions set out below are important and affect Your rights as a member of the Programme. Please read these Terms and Conditions carefully before participating in the programme.

If you have any questions then please e-mail the LIFT Service Centre through www.baworldcargo.com/lift.

1. Membership Agreement
2. Definitions
3. Membership
4. Protection of Data
5. Services Provided by Independent Suppliers
6. Members Eligible for Reward Points
7. Cargo Consignments Eligible for Reward Points
8. Earning Reward Points
9. Restrictions on Earning Reward Points
10. Redeeming Reward Points
11. Changes to Reward Flights
12. Cancellation of Reward Flights
13. Executive club and BA miles
14. General
15. Ownership of Reward Points
16. Non-Transferability of Reward Points
17. Your Right to Terminate Membership
18. Our Right to Terminate Membership
19. Termination of the Programme
20. Modification or Withdrawal of Rewards
21. Variation of Reward Points
22. Variation of these Terms and Conditions
23. Limitation of Liability
24. Your Tax Liabilities
25. Customer Service
26. Governing Law

1. MEMBERSHIP AGREEMENT

These Terms and Conditions set out the contractual relationship between Us and You and You will ensure that Participating Persons are made aware of them and will comply with them.

2. DEFINITIONS

In these Terms and Conditions, unless the context requires otherwise:

"Active Company" means a Company that has booked and flown at least one Eligible Consignment within the immediately preceding 6 months;

"BA Miles" means the credits denominated as BA Miles earned by a member of the Executive Club and credited to a member's account;

"Branch" means a wholly owned business unit, subsidiary or sole agent operating under a unique IATA and/or Branch Code different than Your Head Office;

"CCA" means Charges Collection Advice;

"Company"/”You”/”Your” means your company or partnership currently trading and is or will be registered with the Programme;

"Data" means personal data of a Participating Person;


"Eligible Consignment" means any consignment booked and flown on a British Airways 125 Air Way Bill or a British Airways 125 Courier Baggage Voucher;

"Executive Club" means the British Airways Executive Club;

"Fraud" includes any fraud, dishonesty and deceit and in particular includes, but is not limited to:-

  • Non payment of debts owed to British airways plc when debts fall due;
  • knowingly supplying incorrect information, including information given in order to book consignments in order to accrue Reward Points or obtain Rewards;
  • attempting to accrue Reward Points for cargo which have not been flown or are not eligible for Reward Points;
  • altering documents to accrue Reward Points or obtain Rewards;
  • attempting to accrue Reward Points more than once for the same Consignment;
  • selling, bartering and/or purchasing Rewards including attempting to sell or transfer Reward Points or Rewards by means of internet based sales or auctions; or
  • knowingly benefiting from the Misconduct of another Member or individual;

"Head Office" means the primary business unit where most, if not all, of Your important business and decision making functions are concentrated;

"Independent Supplier" means those suppliers (other than the Eligible Airlines) whose services or products are offered as Rewards;

"LIFT Account" means a single Member’s account within the LIFT programme;

"LIFT Service Centre" means: British Airways World Cargo, Carrus, Sealand Road, London Heathrow Airport, TW6 2JS;

"LIFT Website" means the website at www.baworldcargo.com/lift, containing these Terms and Conditions and other information relating to the Programme including Reward Points tables and details of the Rewards available to Members;

"Loss" means all losses, claims, actions, proceedings, damages, compensation, awards, fines, demands, orders, payments by way of settlement, liabilities, and reasonable expenses (including legal fees on a full indemnity basis and disbursements) and costs of investigation, litigation, settlement, judgment, interest and penalties suffered by You or a third party in connection with the Programme;

"Member" means a member of the Programme;

"Membership" means membership of the Programme;

"Membership Number" means the unique combination of letters and/or numbers allocated to you on registration which is used to log in to your LIFT account;

"Misconduct" includes, but is not limited to:-

  • failure to comply with these Terms and Conditions or the terms and conditions of an Independent Supplier;
  • attempting to obtain Reward Points by Fraud;
  • misusing Rewards;
  • misconduct on board one of Our flights or in an airport lounge or while checking-in;
  • misconduct in dealing with Our staff or the staff of an Independent Supplier; or
  • failure to comply with the British Airways General Conditions of Carriage for Passengers and Baggage and any other applicable terms and conditions, rules and regulations;

“Month” means a calendar month;

"Net Net Revenue" is calculated as follows: Net Net Revenue (NNR) = Gross Revenue – Special Prorate Commission (SPC) – IATA commission;

"On Business” means the British Airways On Business Reward Scheme;

“On Business Website” means www.ba.com/onbusiness;

“Participating Persons” means the Programme Authoriser, Programme Administrator, Programme Associate(s) and any other person nominated by You to receive a Reward;

“Personal Data” means as defined in the Data Protection Act 1998, as amended or superceded from time to time;

"Processing" and "Processed" includes obtaining, using, recording and holding data in electronic or any other form;

"Programme" means the LIFT reward scheme as described on the LIFT Website and governed by these Terms and Conditions;

"Programme Administrator" means Your employee, partner or director nominated to administrate Your participation in the Programme, and authorised to redeem Reward Points for Rewards on Your behalf;

"Programme Associate" means Your employee(s), partner(s) or director(s) nominated by You to view Company Targets and Reward Point Balances;

"Programme Authoriser" means the individual authorised by You to enrol You in the Programme and to view Company Targets, Reward Point Balances and receive all redemption information;

“Redemption Password” means the unique combination of letters and /or numbers used for security purposes which will be allocated to each Programme Administrator on registration in the Programme, which must be used when redeeming rewards through the LIFT Website;

"Reward" means any flight ticket issued, or other goods or services supplied by Us or the Independent Suppliers upon redemption by a Member of the requisite number of Reward Points;

"Reward Flight" means a flight taken by redeeming Reward Points;

"Reward Points" means the points allocated to Your LIFT Account when your Eligible Consignments are flown on British Airways World Cargo;

“Reward Points Schedule” means the table outlining the price of Rewards in points, that can be found at www.baworldcargo.com/lift or be sent to you by the LIFT Service Centre upon request;

"Reward Vouchers" means the vouchers or tickets issued by Us, Eligible Airlines and/or Independent Suppliers for merchandise and services provided by Us, Eligible Airlines and/or Independent Suppliers on redeeming Reward Points as detailed on the LIFT Website;

"Targets" means the monthly targets, set by Us in Net Net Revenue for each LIFT Account, and notified by Us to You at the start of each Month;

"Terms and Conditions" means these terms and conditions as amended from time to time;

and

"We/Us/Our" means British Airways Plc, the operator of the Programme.

3. MEMBERSHIP

3.1 Membership is open to companies or partnerships, who are deemed credit worthy by British Airways, and have a stock of airway bills or courier baggage vouchers allocated to them. Membership is not open to individuals.

3.2 Membership is offered at Our discretion and a decision by Us to permit or refuse Membership is final.

3.3 Membership of the Programme can be held at Head Office or Branch level. A Head Office may group Branches into one LIFT Account or Branches may enrol as individual LIFT Accounts. These options are offered at Our discretion.

3.4 Duplicate Membership for a Head Office and Branch is not permitted and a Company must maintain only one LIFT Account when set-up is at Head Office. In the case of duplication of Membership, all Memberships (other than the first Membership approved by Us) will be cancelled as will any duplicate Reward Points.

3.5 When the Company is accepted as a Member the Company will be given a Membership Number and each Programme Authoriser, Programme Administrator and Programme Associate will be allotted a separate log-in ID and password.

3.6 The Programme Authoriser and Programme Administrator must be different employees of the Company.

3.7 One Membership Number will be issued per LIFT Account.

3.8 By enrolling as a Member, providing Your Membership Number and/or participating in the Programme You agree to be bound by these Terms and Conditions, as amended from time to time, and the information at the LIFT Website. It is Your responsibility to check these Terms and Conditions on the LIFT Website on a regular basis.

3.9 Changes to the Company name, Programme Administrator or contact details (including, name, address, telephone number and e-mail) must be notified to BA in writing either by email or letter to the LIFT Service Centre, as soon as practically possible. Changes to the Programme Authoriser or Company IATA and/or Branch codes eligible for inclusion in the Programme have to be notified in writing to the LIFT Service centre on Company letterhead signed by a duly authorised signatory as soon as practically possible. If We request, written proof of any such changes must be provided. If details are not received by Us, We will not be liable for any loss resulting.

3.10 Correspondence will be sent to either the email addresses provided by You or the Company business mailing address provided on application or in accordance with Clause 3.9. We reserve the right to provide information, including changes to the Programme, only to Active Companies.

3.11 We will not be responsible for late, lost or misdirected mail.

3.12 Correspondence from You to Us should be sent to the LIFT Service Centre or by email through the LIFT Website.

3.13 Membership will terminate automatically if all Reward Points expire in accordance with Clause 8.5.

3.14 We reserve the right to restrict specific elements of the Programme to specific categories of Member.

3.15 The Programme is not a members' or proprietors' club nor is it a trade association. These Terms and Conditions do not create a relationship of agency, subcontractor or partnership between You and Us.

3.16 Membership of the Programme is not open to members of On Business or any other reward scheme operated by Us.

4 PROTECTION OF DATA

4.1 Data which is Processed by Us in connection with You may include:

4.1.1 Membership data (such as Company data and Reward Points accumulated or redeemed);

4.1.2 Data about Eligible Consignments booked or flown including data identifying any company or organisation booking Your Eligible Consignments.

4.1.3 Data collected when You are provided with Rewards; and

4.1.4 Data collected when You are otherwise in contact with Us or an Independent Supplier (such as data about use of the LIFT Website and the monitoring of phone calls for training and service improvement).

4.2 The sources of the data Processed by Us may include Independent Suppliers, You, computer reservation systems, data processors, agents and contractors and other airlines. We may link together data obtained from a number of sources or combine data with other data held on databases held by Us in order to differentiate between categories of Members for any of the purposes listed in Clause 4.4 below.

4.3 Data supplied by or on behalf of You may:

4.3.1 be supplied to Independent Suppliers, You, data processors, agents and contractors, and immigration and customs authorities;

4.3.2 be transferred to and held in the United States of America and other countries whether or not such countries have data protection laws; and

4.3.3 include Personal Data or sensitive data (such as data revealing a medical condition or religious belief) relating to Participating Persons, which may also be Processed in accordance with this Clause 4.

4.4 The purposes for which data may be Processed by Us or by a recipient of data under 4.3.1 include:

4.4.1 providing Rewards to You;

4.4.2 making changes to Rewards and developing new Rewards;

4.4.3 providing customer service on Our flights or other services provided by Independent Suppliers;

4.4.4 accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance;

4.4.5 the management and administration of the Programme;

4.4.6 customer relations, service recovery and assisting Us and the Independent Suppliers in future dealings with You;

4.4.7 credit checking and credit scoring where permitted;

4.4.8 immigration and customs control;

4.4.9 customer profiling and other marketing and market research analysis;

4.4.10 (by or on behalf of Us) communicating to You information about the Programme, including information about Programme benefits, using any contact details provided;

4.4.11 (by or on behalf of Us or Independent Suppliers) communicating to You about other products, services or facilities offered by the Independent Suppliers or other carefully selected companies, using any contact details provided once you have opted in to receive such marketing information;

4.4.12 conducting market research; and

4.4.13 any other purpose which is obvious or is communicated to You.

4.5 You shall notify all Participating Persons in writing:-

4.5.1 of the manner in which their Personal Data may be used or disclosed as set out in this Clause 4;

4.5.2 that details of their use of tickets issued and other travel services booked through the Programme may be provided to You on request; and

4.5.3 that their Personal Data may be held for the purposes of processing in the United States of America and may be passed to other countries outside Europe whether or not those countries have adequate data protection laws and regulations.

5. SERVICES PROVIDED BY INDEPENDENT SUPPLIERS

5.1 Some Rewards will be provided by Us and others by Independent Suppliers. We will use reasonable endeavours to ensure the availability of Rewards provided by Independent Suppliers but will not be liable for any Loss arising from failure by such Independent Suppliers to provide such Rewards.

5.2 The provision of Rewards from Independent Suppliers is conditional on Members signing into their LIFT Account at the LIFT Website and providing additional information if required to do so by the Independent Supplier.

5.3 Where a Member uses Rewards which are not provided by Us, the Independent Supplier’s terms and conditions relating to such Rewards will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters, and We will not be liable for any Loss. Those terms and conditions will be enclosed with the relevant Reward Voucher and will be supplied in advance to You by the LIFT Service Centre upon request or if no Reward Voucher is issued such terms and conditions are available at the LIFT Website or directly from the Independent Supplier.

5.4 We may discontinue relationships with Independent Suppliers at any time and will give Members such notice of any discontinuance as is reasonably practical (in Our opinion) in the circumstances.

5.5 Please allow 14 working days for delivery of Reward Vouchers.

5.6 The LIFT Website lists the Independent Suppliers that offer services or products as Rewards.

6. MEMBERS ELIGIBLE FOR REWARD POINTS

6.1 Only Members are eligible to earn Reward Points.

6.2 Each Member has a responsibility to check that Reward Points have been properly credited. This can be checked monthly on the e-mail sent to You by Us and online at the LIFT Website.

7. CARGO CONSIGNMENTS ELIGIBLE FOR REWARD POINTS

7.1 Reward Points can only be earned for Eligible Consignments as set out in these Terms and Conditions.

7.2 We may, from time to time, vary the criteria for earning Reward Points, which may include, but is not limited to, varying:

7.2.1 day of week, commodity and routings.

7.2.2 the number of Reward Points earned for each Target achievement level.

7.2.3 eligible regions;

7.2.4 eligible products; and

7.2.5 eligible weight breaks.

8. EARNING REWARD POINTS

8.1 British Airways will set monthly Targets in Net Net Revenue for Your LIFT Account. These targets are based on Your previous performance.

8.2 Points earned are based on Your performance compared to the Targets.

8.3 All Net Net Revenue for Eligible Consignments will count towards Target achievement and is calculated from the date the cargo is first moved by British Airways date (not the booking date).

8.4 Any IATA “Cargo Correction Advice” adjustments will be made monthly and will be reconciled against the last months Net Net Revenue.

8.5 Unused Reward Points expire on 31 December of the calendar year after the calendar year the Reward Points were issued.

8.6 We will record Reward Points in Your LIFT Account following each calendar month. Reward Points cannot be redeemed until We have recorded them in Your LIFT Account.

9. RESTRICTIONS ON EARNING REWARD POINTS

9.1 If You merge with, acquire or are acquired by another business in accordance with Clause 3.9 You must notify Us immediately of such changes. Any merger acquisition involving the Company may restrict Your ability to earn further Reward Points and You must redeem Your Reward Points within three months of the date of Your change of status unless otherwise agreed by Us.

9.2 If You go insolvent, fall into liquidation, receivership or administration or are unable to pay debts as they fall due, You will not be able to earn further Reward Points and You will no longer be able to redeem Your Reward Points.

10. REDEEMING REWARD POINTS

10.1 Only Your Programme Administrator may redeem Your Reward Points for Rewards on Your behalf. Reward Flights will be issued to any name requested.

10.2 The Programme Administrator must log into Your account to claim a Reward. If You have lost or forgotten your unique log-in ID and/or password, you can request a new one at the LIFT Website.

10.3 Upon registration in the Programme, Your Membership Number and Redemption Password will be issued to Your Programme Administrator. The Programme Administrator may, in his/her absolute discretion, pass that number to Your Programme Authoriser and/or Associate(s) at Your own risk.

10.4 Rewards for travel on an Eligible Airline are subject to the General Conditions of Carriage for Passengers and Baggage of the relevant Eligible Airline.

10.5 Reward Flight taxes, fees charges and surcharges must be paid by a credit or debit card acceptable by British Airways, and the Reward Flight e-ticket(s) shall be sent to e-mail address of the traveller(s) as stated by You on the redemption form, and all other Rewards shall be sent only to the Company mailing address.

10.6 No part payment in cash will be accepted for Rewards.

10.7 You can redeem Rewards Points by logging into Your account on the LIFT Website. You will then be redirected to the On Business website. The actual redemption of Reward Points will be carried out on the On Business Website. Redemption of Reward Points will be subject to these Terms and Conditions.

10.8 The On Business Terms and Conditions will apply to the redemption of Reward Points. To the extent of any conflict or inconsistency between these Terms and Conditions and the On Business Terms and Conditions these Terms and Conditions take precedence.

10.9 The fare rules for Your ticket that appear on the On Business website will apply to the ticket for your Reward Flight except that:

10.9.1 any charges incurred for cancellation of or changes to Reward travel will be in the form of Reward Points in accordance with Clauses 11 and 12; and

10.9.2 any changes to the date and time of Reward Flights will incur a fee of 2,000 Reward Points.

10.10 Reward Flight redemptions can only be made where the route is e-ticket enabled by Us.

10.11 Tickets for Reward Flights will be issued once payment of flight taxes, fees charges and surcharges has been confirmed.

10.12 One way tickets can be issued as Rewards at 50% of the Reward Points required for a return journey to the same destination. Open tickets cannot be issued as Rewards. One free stopover shall be allowed on the outbound and inbound sector of a Reward Flight, at Our discretion provided that the route flown involves a stopping place en-route to its destination.

10.13 For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) must be booked as two one ways.

10.14 Reward Flight bookings are subject to availability.

10.15 We and the Independent Suppliers reserve the right to limit the number of seats or the amount of space made available for Reward travel or other services in Our or their absolute discretion. During peak periods, You may find there is no availability on a given flight.

10.16 Rewards Flights are based on round trip travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. It is possible to combine flights to make a round trip journey of up to a maximum of 8 sectors.

10.17 Reward Flight bookings made for Children (2-11 years old) will be charged at the same rate as outlined in the points schedule at the LIFT Website.

10.18 Reward Flight bookings made for Infants will be charged at 25% of the standard rate as outlined in the points schedule at the LIFT Website.

10.19 Unaccompanied persons under 18 years of age cannot be booked on Reward Flights.

10.20 Tickets for Reward Flights will only be issued to and from destinations served by Us designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

10.21 You will be liable for all taxes and other charges associated with Reward Flights, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, agricultural inspection fees, security and insurance surcharges or other incidental fees or taxes charged by any person or relevant authority or body. If required to do so upon request, We will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by You, shall be the personal liability of You and shall not be borne or paid by Us.

10.22 No Reward Flight ticket will be issued until full payment of relevant taxes, fees and surcharges has been received by Us from You.

11. CHANGES TO REWARD FLIGHTS

11.1 Flight bookings for Reward travel can only be changed by the Programme Administrator through the Lift Service Centre. Permitted changes are limited to the date and time of a relevant flight. All permitted changes are subject to capacity limitations and must be made not less than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary. All permitted changes will incur a fee of 2,000 Reward Points. Name changes are not permitted at any time.

11.2 You may apply to have Reward Points and the applicable taxes re-credited for any unused return Reward Flights for a fee of 2,000 Reward Points per ticket provided that any request to refund Reward Points is made through the LIFT Service Centre and is submitted within one month of the return sector of the ticket. Part travelled Reward Flights - cannot be refunded.

12. CANCELLATION OF REWARD FLIGHTS

12.1 In the event of a cancellation You may apply for a refund of the applicable taxes and fees for Your Reward Flight, subject to the payment of a fee of 2,000 Reward Points.

12.2 Subject to Clause 11.2 above, if a Reward Flight for travel on Us is cancelled by You before the scheduled departure of the first flight in the Reward itinerary all Reward Points in respect of the Reward Flight and applicable taxes, fees and surcharges will be re-credited to You subject to the payment of a fee of 2,000 Reward Points.

13. EXECUTIVE CLUB AND BA MILES

13.1 Reward flights are not eligible for BA Miles or Executive Club tier points.

14. GENERAL

14.1 From time to time, We may offer special promotions for Reward Points and such accruals will be subject to the terms and conditions as published with each promotion and which take precedence over these Terms and Conditions.

14.2 At no time may Rewards be purchased, sold, bartered or otherwise transferred.

14.3 It is the responsibility of the Participating Persons on any Reward Flight to ensure that they

14.3.1 have checked the relevant entry requirements for any country being visited; and

14.3.2 have the correct passports, visas, health certificates and other travel documents needed for the journey.

14.4 Participating Persons may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by a Member and/or the Participating Persons as a result of their failure to arrange the above.

14.5 We reserve the right to audit a Your LIFT Account and records without notice to check for compliance with these Terms and Conditions, the British Airways General Conditions of Carriage for Passengers and Baggage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Reward bookings.

15. OWNERSHIP OF REWARD POINTS

15.1 Reward Points, and all rights of title to and property in such Reward Points, remain with Us at all times and never passes to You, or Participating Persons.

15.2 Risk (for example theft or unauthorised or fraudulent redemption) associated with Reward Points passes to You as soon as Reward Points are recorded on Your account, or otherwise awarded to You. We are not liable for unauthorised or fraudulent redemptions.

16. NON TRANSFERABILITY OF REWARD POINTS

16.1 Except as otherwise provided by Us and communicated to You, Reward Points are not transferable in any way (whether from, account to account, statement to statement, or otherwise) and cannot be bequeathed, devised or otherwise transferred by operation of law.

16.2 Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Reward Points issued or awarded to another company or any other use of Reward Points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions. It will also constitute a breach of the contract between Us and You.

16.3 Each Member acknowledges that a breach pursuant to Clause 16.2 above may also constitute an inducement to breach the contract between Us and You, intentional damage to Our business, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 16.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 18.

17. YOUR RIGHT TO TERMINATE MEMBERSHIP

17.1 You may terminate Your Membership by writing to the LIFT Service Centre stating that You no longer wish to be a Member. Your letter must be on Your letterhead and signed by Your duly authorised signatory. Any such termination will result in a loss of all Reward Points and does not relieve You of any continuing obligations under these Terms and Conditions.

18. OUR RIGHT TO TERMINATE MEMBERSHIP

18.1 We reserve the right at any time to suspend, terminate or cancel Your Membership by giving You at least 90 days notice in writing. You acknowledge that at the end of the period of notice, Your right to earn or redeem Reward Points will be suspended or cease. For avoidance of doubt, where Membership is terminated or cancelled all points will be cancelled at this point.

18.2 In addition to any other rights or remedies We may have, We reserve the right at any time, and at our absolute discretion, to terminate or suspend the Membership of any Member if a Member or any Participating Person commits Fraud, Misconduct or is given a banning notice. We will write to such Member stating their Membership is being terminate. We may in our discretion suspend such termination and remove Reward Points and/or request undertakings in respect of future conduct.

18.3 In case of Fraud and/or Misconduct, We may cancel all accrued and accruing Reward Points of the Member and any Reward tickets.

18.4 The Member shall be liable to Us for the full price of any travel undertaken on Reward tickets, wholly or party as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by Us.

19. TERMINATION OF THE PROGRAMME

19.1 We reserve the right to suspend or terminate a Member’s right to earn or redeem Reward Points or suspend or terminate the Programme.

19.2 We will use reasonable endeavours to give at least 3 months’ notice of termination of the Programme or a Member’s right to earn or redeem Reward Points issued by Us.

19.3 We may, at any time impose a time limit upon the validity for redemption of any Reward Points which have been allocated by Us. This limit may be amended by Us from time to time, entirely at Our own discretion.


20. MODIFICATION OR WITHDRAWAL OF REWARDS

20.1 We may modify, withdraw, amend or add to any Rewards or other offers or arrangements or impose any requirements or restrictions relating to the use of Rewards. We will give as much advance notice as practicable of such action to Members. Any current information is set out at the LIFT Website, such information to constitute due notice for the purposes of this Clause 20.1.

20.2 Action which We might take under Clause 20.1 include but is not limited to; withdrawing services which We provide Ourselves, modifying the right to earn or redeem Reward points, modifying the price of Rewards, the withdrawal of a service provided by an Independent Supplier or the withdrawal of Rewards. In addition, Independent Suppliers reserve similar rights to withdraw, amend or add to services or impose requirements or restrictions relating to them.

20.3 You shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Rewards or the Programme pursuant to Clause 20.1, if after We have notified You of the changes, You continue to quote Your Membership Number and Redemption Password to redeem Reward Points.

20.4 Members who do not wish to accept changes to the Rewards may terminate their Membership in the manner described in Clause 17.

21. VARIATION OF REWARD POINTS

21.1 We may, from time to time, change the Reward Points Schedule as set out in the LIFT Website. We will use reasonable endeavours to give at least two months’ notice to Members of any such changes.

22. VARIATION OF THESE TERMS AND CONDITIONS

22.1 We reserve the right at any time to make changes to these Terms and Conditions (as set out at the LIFT Website) from time to time subject to giving You prior notice. Members who do not accept the amendments may terminate their Membership as described in Clause 17.

22.2 We will only provide notice of changes to the Programme or to these Terms and Conditions to those Members who are Active Companies.

23. LIMITATION OF LIABILITY

23.1 We will not be liable for any Loss resulting from alteration to, or termination of the Programme, the right to earn or redeem Reward Points or any administrative mistake in relation to the programme, except for Loss caused by Our own negligence or wilful misconduct.

23.2 We will not be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Programme or the whole or any part of any services provided by an Independent Supplier cannot be made available in certain countries or to certain Members.

23.3 The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passenger and Baggage will apply in relation to travel on Reward Flights.

23.4 Our liability for negligence, breach of contract, or any other matter is limited to reimbursing You with Reward Points equal to those redeemed for the Reward in connection with which the matter arose.

23.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

24. YOUR TAX LIABILITIES

24.1 We make no representations as to any income, use, excise or other tax liability of You or Participants as a result of Your Membership of or participation in the Programme. Such a tax liability may arise, for example, if a Member obtains Reward Points and/or Rewards as a result of business expenditure. You and Participants are advised to check with an accountant or tax adviser for further information.

24.2 You are solely responsible for any tax liability incurred as a result of Membership.

25. CUSTOMER SERVICE

25.1 We and the Independent Suppliers are constantly trying to improve the services provided to Members. Any Member with comments, concerns or complaints should contact the LIFT Service Centre.

26. GOVERNING LAW

26.1 These Terms and Conditions shall be governed by and construed in accordance with English law. We, You and Participating Persons submit to the exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.

26.2 Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.

26.3 In case of dispute or inconsistency between translations these English language Terms and Conditions will be relied upon over an above any translation.